Refunds & Exchanges
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.
Please do not send your purchase back to the manufacturer.
Only defective and damaged items are eligible for a replacement or refund. If you receive a defective or damaged item, please send a photo of the damage to firstname.lastname@example.org to be assessed.
After examining the photo, we will notify you of the approval or rejection of your replacement or refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
As a small business, unfortunately we do not have the capacity to process refunds for wrong items ordered by the customer (including size, color, or style) or change of mind.
Gift cards are not eligible for refunds.
If an item is eligible for a refund, the customer is responsible for shipping the items back to Eight Wine Ten. There is a 20% restocking fee for all items, and shipping costs are non-refundable. Please email us at email@example.com before returning items (in some cases, returns are not necessary in order to process a refund).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded; unfortunately sale items cannot be refunded.