Refund Policy

**Please note we are currently experiencing longer than usual fulfillment times for orders due to COVID-19**

Please expect a 3-4 week fulfillment window, plus additional shipping time. During this situation, we are altering our store policy such that all orders are eligible for cancellation and full refund if cancelled in the "waiting" window before your item is fulfilled. If your order is unable to be fulfilled for a reason we discover in the coming weeks, we will refund your full amount at that point. You will never pay for something you don't receive. Once your order is fulfilled and shipped, our original store policy (below) is applied.

Refunds & Exchanges

Our refund policy is good for 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.

Only defective and damaged items are eligible for a replacement or refund. If you receive a defective or damaged item, please send a photo of the damage to hello@eightwineten.com to be assessed. No need to send your purchase back!

After examining the photo, we will notify you of the approval or rejection of your replacement or refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

As a small business without a brick and mortar shop, we do not have the capacity to process returns and refunds for incorrect items ordered by the customer (including size, color, or style) or change of mind. Please review our sizing chart carefully before your purchase.

Gift cards are not eligible for refunds.

 


Late or missing refunds (if applicable)

If you haven’t received your refund, first check your bank account. Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at hello@eightwineten.com.